Dell computer stuck on hi there screen

Go to Solution. I am sorry to hear that the computer fails to shut down after installing updates. I suggest you to run the Diagnostics again by following the steps provided below:. Turn on or restart the computer. Reply to us with the error codes and the model of the laptop E. View solution in original post. Thank you for your reply and apologize for the delay in responding to your request. Please reply to this message with the system model E.

XPS 15 so that we can provide further assistance. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Accepted Solutions. Re: laptop gets stuck on restart. Hi huffard, I am sorry to hear that the computer fails to shut down after installing updates. I suggest you to run the Diagnostics again by following the steps provided below: 1.

Laptop seems to be stuck on audio test after f Hi Howard, Thank you for your reply and apologize for the delay in responding to your request.

Dell Support Resources.I got my PC about 3 days ago and it was working fine with no problems at all the only thing that wasn't working properly was the network. I browsed a couple of webpages before I installed McAfee but they weren't harmful like Facebook and my email after that It was still working fine even the network but after a hour or so I noticed that the speed of my internet dropped dramatically the normal average ping, download and upload speed is: Ping : 10 Download : Ping was download speed was 0.

Please help! Based on the given description the problem could be with the hardware or software of the computer.

dell computer stuck on hi there screen

Running the hardware diagnostics can help in checking if there is any hardware problem. Follow the steps below to run hardware diagnostics. Check if the computer is doing the same thing in safe mode with networking. Please reply with results. I tried to use System Image recovery so I clicked on it but then a pop up comes up and it says: Re-Image your computer An internal error occurred. The following information might help you resolve the error: The system cannot find the file specified 0x I can't get to the windows screen as I said in the previous post it's stuck in the dell logo screen, Oh and I'm a windows 8 user.

As the system is stuck at Dell screen, I would like you to follow the below mentioned steps to restoring the computer. There are two possible ways of restoring windows 8 to factory settings. Refresh: The Refresh option is primarily a repair method. It is a great method of returning your PC to a known good state while preserving your files and a great deal of your configuration. Reset: This is similar to a PC restore.

This option, also called Reset your PC is useful when a PC is changing hands, or when you want to get a completely fresh start on a PC, with no previous files or configuration retained.

Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. My Desktop is stuck in the dell logo. All forum topics Previous Topic Next Topic.

Re: My Desktop is stuck in the dell logo. Hi l3lackCrow, Based on the given description the problem could be with the hardware or software of the computer.

dell computer stuck on hi there screen

Restart the computer.Power on system, quickly start tapping the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In Pre- boot menu, select diagnostic. After quick tests finished, select Hard drive and Thorough Test Mode.

Report back any error code. I tried following you f12 instruction but nothing happens. When I try to log on manually no logon on screen appears. What to do? Keep turning the computer on and off until you see your computer booting into Advance Repair option. It should only take a few reboots. This option should help fix problems that keep Windows from loading.

If that option doesn't work, select Command Prompt, and then run the commands in the link below to fix the boot problem. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

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Did you mean:. Aylee 1 Copper. Laptop is stuck on the Dell loading screen. Although, I managed to go through that and managed to get to my desktop by using one of the Advanced Repair options restore previous session.

What should I do? Please help! All forum topics Previous Topic Next Topic. Re: Laptop is stuck on the Dell loading screen. Please run the diagnostic tool to check the hardware on system by following steps below: 1. Power off system. Remove all peripherals except AC adapter 2. Do you want to run the remaining memory tests?

Currently trying to run the thorough test mode, will report here if anything else happens.I used "Reset this pc". I get the "Hi there" screen that asks me to select country, time zone, etc. When I click "Next", it takes me to a screen that says "Why did my pc reset" and says it's going to update.

Stuck on "Hi There" screen

When I click next it says "Just a moment". Then after about five minutes I either get a black screen that says Dell or a black screen with a blue Windows symbol, then black screen, then back to the "Hi there" screen and the same thing happens again.

I've been through this over a dozen times hoping maybe some update was occurring but obviously I'm not getting anywhere. I tried re-installing Windows from a usb but can't get it to boot from the usb. I've tried pressing the power button off and back on three times but inevitably end up back at the "Hi there" screen. What should I do? Thanks for posting. Apologies that your system is not performing as expected. Unfortunately, it sounds like your version of the Operating System and your USB copy have become corrupted.

Here is a link to make a backup copy and reinstall your media. If the system is under warranty, please contact me privately. Be sure to include your personal information name, address, telephone, email and your computer's service tag number in your message. I tried that but I can't get to the Dell screen.

When the computer starts it shows a screen with Windows symbol. Then goes straight to Hi There screen. Any other suggestions?

Thanks for your help! Did you try to reset the system with the option Keep my files or Remove everything?

dell computer stuck on hi there screen

Check if you have the option to restore the system again. I can't get to the Dell logo. I only get a screen that shows the Window's logo and then the Hi There screen. Please see attached. If I try pressing F2 before the Windows logo screen nothing happens and I only get a black screen without a cursor.

Sounds like your Windows installation got corrupted. With this PC powered off, disconnect all peripherals except mouse, monitor and keyboard. Immediately tap but do not hold F12 a couple of times. Assuming you get to the menu, look for the option to boot from USB. Boot from your USB stick and follow the prompts to repair Windows.

If a repair fails, you can repeat the process but follow the prompts for a clean installation. Sure hope all your personal files are backed up on external media and you have the product keys for apps you'll have to reinstall eg, MS Office, etc. Win 10 should find its own product key embedded on the motherboard so it should activate itself automatically when the PC connects to the internet. Please check the BIOS boot settings. If this does not work, it could be the corrupted Windows file.

You may need to download the file again. I click next, then it says "There needs to be an update" I click next it's the only option then it loads for quite some timeAll seems to be ok at this stage, as it tells me to wait just a moment while it does the necessary updates, but when it eventually boots back up, it goes right back to very same screen. Its seems to be stuck in a perpetual loop.

At one point yesterday evening, I was able to perform a reset, removing just some of the windows files I believe?

Windows10 reset "hi there" loop

This actually worked and for the first time it booted up and all seemed fine. I was relieved and thought that was the end of it. So as I was getting the laptop set up once again, I ran some windows updates. When these had completed, I was prompted to restart the laptop which I did. The laptop powered back up and the log in screen appeared as normal. Once logged in however, the screen was completely black, with only my cursor visible.

dell computer stuck on hi there screen

I looked for a few possible fixes online but none seemed to work, so I eventually decided to do another reset. Any help would be greatly appreciated. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Dell Community : Laptops : Inspiron : Help! System reset nightmare All forum topics Previous Topic Next Topic.

JOcean 5 Iridium. Re: Help! Not an uncommon problem. The following links may help. Dell Support Resources.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I suggest you to perform an automatic repair using the Windows 10 installation media.

You will have a ISO of Windows You may refer to the following link on download and create Windows 10 installation media:. Press F12 key typically this is F12, but it can differ between computer manufacturers and choose the drive that you inserted the installation media into. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

Thanks, Yaqub Khan. Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. I installed windows 10 from 7 premium and when I get to the "Hi There" screen, my mouse and keyboard do not work. I can not set up anything and can not shutdown pc without using the power button. Even then, my keyboard and mouse only work for a split second and can not even start in "Safe Mode" to possibly update drivers for them.

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